The peak tourism season is almost here. There is no better time for front-of-house staff to brush up on their customer service skills! Join the wine.co.za DTC Academy for the upcoming front-of-house online training series on front-of-house and service skills in November 2023.
Workshop: Front-of-house training
During November, the wine.co.za DTC Academy will be presenting an additional course focused on front-of-house (FOH) and service skills. The course is aimed at young professionals in the wine and hospitality industry advancing to the next level of their careers, those preparing to do so, and seasoned service staff looking for a refresher course. The November FOH course is aimed at outputs with practical advice.
Presented over 3 weeks, this course will look at:
- The basics of customer service
- Communication skills
- Knowledge (people and product)
- Living the brand
- Time management
- Taking a leadership role
- Roles and responsibilities
- Conflict resolution and customer feedback
- Sales techniques and database building
- Policies, procedures, legislation and good practice
All sessions are hosted online, eliminating staffing and transport challenges. The sessions are short 90 minute sessions hosted over 3 weeks, followed by a one-on-one session with each participating member. Sessions will take place on Wednesdays 13h00 - 14h30.
Participants receive a certificate of participation upon completion of an online questionnaire to assess knowledge transfer.
Important details and pricing
Online workshop: R1 500 per screen (ex. VAT)
Onsite workshop: R4 500 ex. VAT (3 - 5 staff members)
Onsite training may include travel fees
All CellarDirect and wine.co.za directory clients get 10% off
To ensure each participant receives personal attention, the audience is limited to only 15 wineries, so hurry and book your spot today.
To book, email Xania van der Merwe at xania@wine.co.za.
Upcoming virtual workshops
Upcoming virtual workshops include:
- November 2023: Preparing the 2024 marketing plan
- December 2023: Last-minute planning for peak-trade
- January 2024: Customer acquisition
- February 2024: Price lists, price Increases and customer loyalty
Should you want to run this course onsite with your full team, please reach out to xania@wine.co.za to arrange a date. Onsite sessions will be combined as a full day session.